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Full Returns Policy

At AXL+CO by Connor, we pride ourselves on providing quality products to our customers. We also pride ourselves on providing a hassle-free returns policy, we want you to enjoy your purchases and shopping with us. If something isn’t right we’re happy to offer a refund from our Online Returns Department, or in any AXL+CO by Connor store in Australia. We offer 365-day returns.

AUSTRALIAN DOMESTIC RETURNS

We want you to enjoy your purchases and shopping with us which is why we have a range of return options available to you.
We offer 365-day returns.
If you purchased your item online, we can process refunds via Australia Post return. Please note that this option is available on online orders only.

FREE RETURNS TO STORE

It couldn't be easier!  AXL+CO by Connor offers free returns to any of our stores Australia-wide for purchases made online. 
Please bring the receipt or your emailed invoice and ensure the garment is unworn & still has swing tags attached. To find your nearest  AXL+CO by Connor store, visit the store locator HERE.

ONLINE RETURNS BY POST - REFUND ONLY

To be eligible for a refund, you will need to ensure:

- It is within 365 days from the date of delivery.
- You have proof of purchase.
- The item has not been worn or washed and is in original condition with the swing ticket still attached.

If you meet the above requirements, please follow the below 3 steps:

1. You can easily print your free online label from HERE
2. You will need your online order number (beginning with AW) and email address you used to place your original order.
3. Select the items you are returning, once completed you will receive a return label.
4. Repack your items, place the return label on your parcel and post your package back to us by taking it to your nearest post office, Australia Post box or Australia Post parcel locker.

Please ensure to keep proof of postage and a tracking number.

We aim to process returns within 24-48hrs of receiving them in our warehouse, noting high-volume periods, especially around the holidays, could cause delays.

If you’re concerned that your return has been delivered and have not yet received a refund, please contact us HERE or call 1300 AXL+CO (1300 295 026).

INTERNATIONAL RETURNS

RETURNS BY POST – REFUND ONLY
Post Office - take your parcel to any post office and return it using a traceable service. Costs will vary depending on your location and the weight of your parcel. Please make sure to attach your proof of purchase so we can refund your order. Ensure garment is unworn with swing tags attached.

 

International Returns Address:

Toll Global Logistics RFC
Entrance 2 Via Innovation Way
Warehouse 5/35
Yarrunga Street
Prestons NSW 2170


If you send back your return without a traceable service, AXL+CO by Connor will not be held liable should your return be deemed lost in transit and we will be unable to offer a refund.
Please allow up to 21 days for your return to be processed.

OUR CHANGE OF MIND RETURNS POLICY

We understand that sometimes you change your mind or order the incorrect size. AXL+CO by Connor is happy to provide a full refund or exchange on any of our products purchased. You are able to return, exchange or receive a credit note in any of our stores or if you have purchased online, you are able to send back your product to our online store for a full refund. You will be required to:

1. Provide the tax invoice sent with your goods as proof of purchase;
2. The item must not been worn or washed;
3. The swing tag must still be attached to the garment.

Please note that all purchases made with card including debit card, wanting a refund can only be refunded onto the original card of purchase.
In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note in any AXL+CO by Connor store, provided the garments have not been worn.
Unfortunately, for change of mind purchases we cannot refund or exchange any items that have been worn or used and are without tags. For change of mind purchases all items returned must be in original condition.
For hygiene reasons, there are no returns or exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault.
The online store cannot process returns for purchases made in our AXL+CO by Connor stores at this time. Any items bought in-store can be returned or exchanged in any of our Connor stores Australia wide.
For change of mind returns, the cost of the return postage is to be incurred by the customer and will not be reimbursed by AXL+CO by Connor.

FAULTY ITEMS

As a valued customer of AXL+CO by Connor, there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:

1. Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
2. Does not do all the things you would reasonably expect it to or is not fit for purpose; or
3. Does not match the description made by us, on packaging and labels, or via promotions or advertising.

If an item is not of acceptable quality you may be entitled to a repair, replacement or refund. 
If you believe there is a fault with an item, please refer to our In Store or Online return options below:

For items originally purchased In Store, please return the item to your nearest AXL+CO by Connor store. Visit the store locator HERE.

For items originally purchased Online and to be eligible for a refund you will need to follow the below steps:

1. Submit your request for a faulty return online label from HERE.
2. You will need your online order number (beginning with AW) and email address you used to place your original order.
3. Select the faulty reason option, upload clear images of the faulty item along with a description of why the item is considered faulty. Once completed and assessment of the image will be made and if approved, you will receive a return label.
4. Repack your items, place the return label on your parcel and post your package back to us by taking it to your nearest post office, Australia Post box or Australia Post parcel locker.

 

To receive a replacement or refund, you must be able to:

1. Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
2. Return the product to us

Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.

PAYPAL REFUNDS

Items purchased via PayPal can now be returned to any of our stores or via our postal options.
If returning the items to a store, 3 forms of I.D. are required to initiate a PayPal return.
Proof of Purchase - The purchasing customer's name on the I.D. should be identifiable.
Photo I.D. - The name on the I.D. must match that of the online receipt (e.g. drivers license).
Credit Card - The name on the credit card the customer wishes to refund onto must match the name on your online receipt and your photo I.D.

AFTERPAY / ZIPPAY REFUNDS

If you have paid for your purchase using Afterpay or Zip Pay and you would like to return any product for a refund, you can return them to any of our stores, or alternatively if you have purchased online you can post them back to our Online Returns Department.
Once we have processed your refund, it will automatically go through the relevant account you purchased it through (e.g. Afterpay)

For more information please review the relevant buy now, pay later providers website.